Refund policy
This Returns & Refunds Policy applies to purchases made through the Williams Outdoors website.
Nothing in this policy limits your rights under the Australian Consumer Law.
Returns
We offer a 30-day return period for eligible items.
To be eligible for a return, items must be returned within 30 days of purchase and must be:
- Unused, unworn, and in original condition
- Include all original packaging, tags, labels, and accessories
- Free from damage, wear, or alteration
We reserve the right to refuse a return if these conditions are not met.
Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or not as described.
Once your return is received and inspected, we will notify you of the outcome. Approved refunds will be processed within 7 business days and issued to the original payment method. Original shipping charges are non-refundable unless required under Australian Consumer Law.
Exchanges are available subject to stock availability. If a replacement item is not available, a refund will be offered instead.
Order Changes & Cancellations
Once an order has been placed, we cannot guarantee that changes or cancellations can be made, as orders may be processed quickly.
Where an order cancellation is approved, a refund will be issued. In some cases, a reasonable processing or restocking fee may apply to cover payment processing costs and administrative handling, where permitted by law.
This does not apply to items that are faulty, damaged, or not as described. These will be resolved in line with your rights under the Australian Consumer Law.
Click & Collect Items
Some items are available as click and collect only and cannot be shipped.
Click & collect orders must be collected within the specified timeframe.
If a click & collect order is not collected or is cancelled due to customer error, it will be handled in accordance with the Order Changes & Cancellations section of this policy. In some cases, a reasonable processing or restocking fee may apply to cover payment processing costs and administrative handling, where permitted by law.
Faulty or Incorrect Items
If you believe an item is faulty, damaged, or incorrect, please contact us as soon as possible so we can assess the issue and provide a remedy in line with Australian Consumer Law.
Contact
For returns, refunds, or order enquiries, please contact us at:
admin@williamsoutdoors.com.au